Shipping
UK domestic shipping
Standard Delivery: Free for Order £100 or more, £5 for Order under £100. Delivery takes around 1-3 working Days after we dispatch your order (Royal Mail Recorded Delivery)
This delivery does not include protection for lost parcel.
Express Delivery for Weekday arrival: Free for Order £100 or more, £10 for Order under £100. Delivery takes 1 working day (not including Saturday) after we dispatch your order (Royal Mail Special Delivery).
This delivery includes protection for lost parcel.
Express delivery for Saturday arrival: £8 for Order £100 or more, £15 for Order under £100. Delivery arrives on Saturday (Royal Mail Special Delivery)
This delivery includes protection for lost parcel.
International shipping
EUROPE
Express Delivery Only: £35 for Order £200 or more, £40 for Order under £200. Delivery takes 1-4 working Days after we dispatch your order (DHL Express)
This delivery includes protection for lost parcel.
USA
Express Delivery Only: £30 for Order £200 or more, £35 for Order under £200. Delivery takes 1-3 working Days after we dispatch your order (DHL Express)
This delivery includes protection for lost parcel.
AFRICA
Express Delivery Only: £45 for Order £200 or more, £55 for Order under £200. Delivery takes 1-5 working Days after we dispatch your order (DHL Express)
This delivery includes protection for lost parcel.
REST OF WORLD
Express Delivery: £35 for Order £200 or more, £40 for Order under £200. Delivery takes 1-5 working Days after we dispatch your order (DHL, Express, TNT, UPS, Fedex or DPD)
Customs and Duties
Field of Tree products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
Tracking your Parcel
When your order is shipped, you will receive an email to confirm that your items have been dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. All standard deliveries are not protected for lost, if you would like a protection please choose Express delivery to avoid disappointment. If you are concerned you have not received your parcel please contact us via email at kumikokihara1@gmail.com We will do our best to accommodate.
Alternatively, you can contact Royal Mail to find out more
https://personal.help.royalmail.com/app/contact#category-tree-after
Returns
Return Cost
If you wish to return an unwanted item it will be at your own cost, unless it is deemed faulty or was damaged in transit. Please make sure the return package is protected during transit as any items damaged due to inadequate packaging cannot be considered for a refund.
If you have any queries or a problem with something you have ordered, please email hello@fieldoftree.co.uk
phone on
07510 227 256.
14 Days to Return
Returns and Exchanges
If for any reason you are not satisfied with an item, you have 14 days to return it to us unused and in its original packaging.
Once we have received the item we will either refund you or exchange it for you.
We regret that due to health & safety reasons we are unable to accept returns on earrings and earring findings. Any made to order items or bespoke custom-made items cannot be refunded after work has started.